Migrants living in a new country represent a different lifestyle and culture. They are akin to using other lifestyle products with unique value systems. Marketing targeted at these groups is often known as multicultural, ethnic, or diversity marketing.
1. What is Multicultural Marketing?
One’s culture largely shapes the lifestyle, products, and services one consumes and preference towards certain brands, companies, and experiences. Multicultural marketing is a marketing discipline that aims to communicate with people from different cultural backgrounds in the country they reside in.
2. Why is it needed?
It is claimed that when people’s sentiments regarding their culture are touched and their language used, they are more convinced and willing to buy a product or service. This has also been studied by the Rotterdam School of Management, which showed positive results of the emotional intensity of advertising language.
Moreover, migrants take around five years to integrate into the new country, and multicultural marketing is very productive during this period. Also, this strategy opens up a wider consumer base for the company, which means more profit. With the world becoming more integrated and increasing migration in the globalized world, many companies have seen a positive effect of appealing their product and services to ethnic consumers.
One needs to understand the needs of diverse cultural groups and tweak their promotional activities accordingly. Different cultures value different symbols, colors, and tropes, which should be considered while advertising. A universal approach may not always work in a multicultural marketplace.
3. How to Start With Multicultural Marketing?
Such marketing can be initiated by running a market research experiment with the target audience. Different migrant communities can be chosen- Hispanics in the U.S., the Indian community in the U.K. and Canada, etc.
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The research can be conducted in many ways. One can go out for lunch and observe what products or features people prefer. This can also be noted at, say, an ethnic concert or a festival or party. An online poll can also be created for queries by multicultural online visitors.
4. Where to Focus
There are two main ways toorts: either by picking up on existing popular sales amongst ethnic consumers and building on them or researching whether their new product fits the target group’s needs and requirements.
5. Ensuring Customer Satisfaction
To ensure customer satisfaction, one should focus on closing the loop, i.e., providing value to the customer for that product or service. If after-sales service is required, having at least some customer service reps who know the people’s culture and speak their language is a good idea. Investing in a multicultural marketing campaign and product requires huge effort and resources; it is important to anticipate the repercussions and avoid any backlash.
EthnoDialogue is one of Canada’s leading multicultural marketing agencies. They work with our clients to design and implement marketing and communication strategies that best suit their needs. An integrated approach by EthnoDialogue helps them build and develop effective ethnic advertising and creative solutions to address our clients’ changing consumer landscape. They successfully combine multimedia marketing solutions for the multicultural marketplace, with expertise in Chinese, South Asian, Eastern European, Spanish, Arabic, and Canadian mass markets. EthnoDialogue creates meaningful and long-lasting consumer relationships in the diverse Canadian marketplace.
